Terms & Conditions

Welcome to Prothoma Bangladesh. By accessing and using our website www.prothoma.com.bd, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase or using any part of our website or services.

1. General Information

Prothoma Bangladesh is owned and operated by Prothoma Bangladesh, located at 147 Green Road, Dhaka-1215, Bangladesh. By using our site, you confirm that you are at least 18 years old or using the site under the supervision of a parent or legal guardian.

2. Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions. Any attempt to misuse, disrupt, or interfere with the website’s operations will lead to suspension or legal action.

3. Product Information

We make every effort to display product information accurately, including prices, descriptions, and images. However, minor errors, typographical mistakes, or variations in color or appearance may occur. Prothoma Bangladesh reserves the right to correct such errors without prior notice.

4. Pricing & Payment

All prices on our website are listed in Bangladeshi Taka (৳).
Prices are subject to change without prior notice due to supplier updates or promotional offers.
We accept multiple payment methods including Cash on Delivery (COD), Mobile Banking, and other available online payment gateways.
For installment purchases (EMI), availability and eligibility depend on bank or provider policies.

5. Order Confirmation

When you place an order, you will receive an order confirmation via email or SMS. This confirmation does not signify acceptance of your order but acknowledges that we have received it.
Prothoma Bangladesh reserves the right to cancel any order for any reason — including stock unavailability, product errors, or suspicious activity — with a full refund if payment was made.

6. Shipping & Delivery

We offer nationwide delivery across Bangladesh.
Delivery times may vary depending on location and product type.
In case of delays due to courier issues or unforeseen circumstances, our support team will notify you promptly.
Delivery fees (if any) will be displayed during checkout.

7. Return, Replacement & Refund Policy

Returns and exchanges are accepted within 7 days of receipt if the product is unused, undamaged, and in its original packaging.
Certain items such as personal care, lingerie, cosmetics, or hygiene products are non-returnable due to health and safety standards.
For return or refund requests, contact our support team at admin@prothoma.com.bd or call +8809613-105805.

8. Warranty & After-Sales Service

Some products may come with brand or supplier warranties. Warranty coverage details will be mentioned in the product description. For after-sales service, customers are encouraged to contact our service desk.

9. Intellectual Property

All website content — including text, graphics, logos, images, and design — is the property of Prothoma Bangladesh and is protected by copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

Prothoma Bangladesh shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

11. Privacy Policy

Your personal information is secure with us and will only be used in accordance with our Privacy Policy. By using our site, you consent to such use and acknowledge our right to process your information responsibly.

12. Amendments

Prothoma Bangladesh reserves the right to modify, update, or change these Terms & Conditions at any time. Changes will take effect once published on this page. Continued use of our site constitutes agreement to the revised terms.

13. Contact Information

For any questions, complaints, or feedback, please reach out to us:

Prothoma Bangladesh
📍 Head Office: 147 Green Road, Dhaka-1215
📞 Phone: +8809613-105805
📧 Email: admin@prothoma.com.bd
🕒 Working Hours: Saturday – Thursday / 9:00 AM – 8:00 PM